We appreciate that purchasing a saddle is a big financial investment and will try to help in every way we can to ensure the right fit.
We provide demo saddles and rental saddles to make the decision easier.
We encourage you to send through photos and templates to help make the decision.
What if it doesn’t work?
You are allowed a *7 day trial on a new saddle to decide if it is right for you. We encourage you to ride in the saddle but care must be taken with the saddle, any sign of flap abrasion or other marks will result in a 25% restocking fee. Remember that if a saddle shows signs of wear (other than girthing up) we can not sell it as new.
A refund less shipping costs will be provided after the return of the saddle.
*Note: Customised saddles are final sale – this includes saddles made to template that don’t fit into the saddle makers sizing range or special customisations you have asked for that differs from the standard. Your saddle quote will note whether saddle is final sale.
All return shipping costs are payable by you. New saddles can not be sent via AusPost.
To date we have even replaced custom saddles – this is looked at on a case by case basis and is not guaranteed. On custom saddles replacement freight costs ex manufacturer are charged.
*You agree to waive the 7 day trial if you have taken advantage of our ‘direct to you’ saddle pricing except of manufacturing defects.
How do I order?
All orders must be accompanied by a 50% deposit – if the saddle is a custom-made we may ask for 100% deposit.
The rest is payable prior to the saddle being shipped to you.
What is the cost?
Contact us for a firm price on your saddle. Due to currency fluctuation you may get a better deal than the indicative price list on the website.
Sometimes it takes a day or 2 to get a saddle quote as I need a price from the saddlemaker to give you the best price possible.
How long does it take?
Some of our suppliers carry stock on hand of the standard sizes so the saddle could arrive in Australia within 7 days. Sometimes quarantine creates a hold up, we try to stream line this as much as possible. Often the big delay is caused by shipping within Australia.
If the saddle has to be made this can take 4-6 weeks, sometimes longer but we will give you a production time when giving you a firm saddle price.
Added benefits to buying from us
Within the first 12 months your first flocking top-up is free! (doesn’t include shipping cost)
To view saddle prices Click here