Trial Saddle Policy

Demo Saddles

  • We need your debit or credit card details for shipping and to be held as security in the event of saddle not being returned within period agreed or if saddle is returned damaged.
  • From the day of delivery you have 7 days to ride and evaluate fit. You must notify us within those 7 days if you are returning any items.
  • All items must be returned to us in the same condition that they left us in.
  • Saddles on trial are your responsibility until we receive them back. If you decide to squash them into a smaller box to get cheaper rates or not wrap them correctly then you are liable.

See below for full terms and conditions.

In trialling and/or purchasing and/or renting a saddle from us you certify to acknowledge, understand and agree to all of these terms.

New and Consignment Saddles

  • Full payment is required prior to shipping to you.
  • From the day of delivery you have 7 days to ride and evaluate fit. You must notify us within those 7 days if you are returning any items.
  • All items must be returned to us in the same condition that they left us in.
  • Saddles on trial are your responsibility until we receive them back. If you decide to squash them into a smaller box to get cheaper rates or not wrap them correctly then you are liable.
  • Note: Full refund is not possible on customised saddles ie: Saddles made beyond normal practices – leather colour, fittings colour

See below for full terms and conditions.

In trialling and/or purchasing and/or renting a saddle from us you certify to acknowledge, understand and agree to all of these terms.

How it Works

We want you to be confident with your purchase, and that is one reason why we offer a trial period

  1. Length of trial: The trial period is seven (7) days.  (For example, if you receive the item on Monday, you have until close of business  (5pm) the following Monday if you intend returning saddle)  Any extension needed (bad weather etc), please notify us at any time prior to the end of the trial period so that an extension of the trial period can be arranged for you via email. The trial period is your opportunity to inspect and test ride the item.
  2. In case of shipping damage: If you believe the item has been damaged in shipping, please contact us immediately upon receipt of the item, before trying the item. We photograph saddles prior to shipment.
  3. Please notify us of your final decision:  Please let us know whether you have decided to keep or return the item no later than 5pm on the last trial day, via email. If we have not heard from you by the end of the last day of the trial, the sale will be considered final.
  4. Returns:  For your convenience, we can arrange and send through return labels. Returns must shipped within three (3) business days of trial end to avoid extra (rental) charges. If you have special circumstances, please let us know.
  5. Item needs to be returned in same condition:  Please be extra careful with the item during the test ride so that you can return it in the same condition as it was shipped to you. Damage to the item during the trial period will reduce the amount of your refund. Please be careful about leaving the saddle within chewing range of horses etc (Please be aware that even if someone else or someone else’s horse/dog/etc causes damage to the item, you will still be responsible with respect to the refund, as the item is considered your responsibility while in your care.) Deductions are extremely rare, but please just be extra careful while the item is in your possession. Most items will not be harmed by a test ride itself, rather it’s the handling on the ground that has the most potential for damage, so please just use extra caution.
  6. Procedure for item return:
    1. Notify us: First, please email by the end of your trial period to let us know that you are planning to return the item.
    2. Shipping Deadline: Next, initiate shipment of the item (to the address at the top of this form) within three additional business days following the end of the trial period. A rental surcharge will apply if the buyer notifies us by the end of the trial period of their desire to make a return but then fails to initiate shipment of the item within three business days of the end of the trial period.

i.     Saddle rental surcharge: If the buyer notifies us by the end of the trial period that they will be making a return on a saddle, but fails to ship the saddle out within three business days of the end of the trial period, a 10% of saddle value saddle rental surcharge will be charged in advance per week or partial week late in shipping out.  This rental is over and above the purchase price and does not contribute towards purchase price if you ultimately decide to purchase saddle.

You are not charged for the transit time, just for the time you hold the saddle before getting it shipped. (Please note that if the buyer failed to contact us at all during the trial period to notify us of their decision, the item is a final sale and return is no longer available.)

Return Packing Tips:  When you pack the saddle for its return shipment, it may be helpful to bear in mind the following suggestions:

We recommend positioning the saddle pommel-down in the box or if using a tall, skinny shaped box, we like to position the seat facing into a corner, so that you can take advantage of the strength of that corner to protect the seat really nicely.

Focus on using packing materials on the outside of the saddle (rider side), paying special attention to pad the pommel and cantle areas. Wrap bubble wrap or other packing material around the saddle.

v.  Get a tracking number for the package.  Please get a tracking number for the package when you ship.  The tracking number is helpful for both parties to know when the package is expected to arrive. It also protects you by verifying if and when we have received the item on our end.

To summarise, the buyer is responsible for the saddle at all times until it is safely delivered back to us as a return.

vi. Please notify us of the collection and tracking number once you have shipped.  This will help us know when to expect your package.

7.  Refund

a. Once we have received the item back, we will notify you that we have received it.

b. Shipping charges are not refundable, so please note that your refund will be less the cost of shipping the item to you.  The buyer is responsible for shipping costs both directions.

c.  Unless we are closed (in which case we will notify you), we will be able to initiate your refund within 48 hours of receiving an item back in the same condition. We will notify you to let you know that your refund has been issued. In the event there is any problem, we will notify you immediately.

i.     If the item is not in the same condition as shipped, a deduction will be made based on our estimate of the value change in the item based on the damage. (Deductions are very rare, but just need to be clear about what would happen if a buyer did let a horse chew on an item or otherwise cause damage to an item.) We have a full set of photos of each item, as a reference point for the condition of the item before shipment.

ii.     In the case of receiving an item back that has been damaged during the trial period, we will need one additional business day to    research the appropriate deduction/decrease in market value due to the damage, so expect your refund to be delayed one day.

8.     All Items are sold as-is: All items are sold “as is.” We expressly disclaim any and all warranties, express or implied, including without limitation, warranties or merchantability, or fitness for a particular purpose. The trial period serves as your inspection period. You are welcome to have your instructor and/or saddler inspect the item during your trial (in fact we encourage you to do so). However, in fairness to those waiting to try saddles, we cannot normally accept refund or returns after the final sale has been made. In the case of consignment saddles once the sale has been marked final and we have forwarded the payment as a final sale to the seller, we are no longer in a contractual relationship with the seller, and thus are no longer in a position to help you negotiate. No refund will be offered as the result of any saddler/fitter inspections made after you have decided to keep the saddle, so please have all of your inspections made prior to letting us know your final decision. The trial period is your time to have professionals such as your trainer and/or saddler inspect the saddle and evaluate its condition and suitability for your needs.  We are not responsible for any suitability or condition issues not discovered and brought to our attention during the trial period. Just as you would have a vet check before buying a horse, we encourage you to work with your fitter and/or saddler to help evaluate your saddle during the trial period. Again, all items are sold as-is. No exceptions.

9.     Care of your Item:  You are welcome to condition the item during your trial. Please note that to preserve the life of your saddle, most manufacturers recommend that you do NOT RIDE IN JEANS. Most of the high-end saddle manufacturers use soft calfskin leather on the seat, and riding in jeans will damage the calfskin leather over time. If you purchase a full calfskin saddle, please note that we strongly recommend calfskin stirrup leathers to protect the flaps.

10.  Questions   Please call us with any questions or concerns. If special needs or circumstances arise during your trial, get in touch with us and we will do our best to accommodate your needs.

Thank you very much! We appreciate you shopping for a saddle with us.  The right saddle can make a big difference in your riding, and our goal is to help you find that saddle.